Children’s and Young Person’s Service

PCS’s children’s and young person’s service is overseen by our paediatric clinician Claire Stickley with support from various dedicated children’s and young person’s assistant care managers. Claire has over 20 years’ experience having spent the majority of her professional career working in the NHS in a high dependency ward as a deputy sister looking after very sick and complex children and young persons with the last 5 years spent working with such individuals in the community.

With our in-house experts, PCS are able to provide specialist complex care for children and young people so that they can live independently in their homes. We also provide support for children/young people with complex needs to attend schools, nurseries and after school clubs. Conditions that we can support children/young people with include:
• Respiratory conditions – including invasive/non-invasive ventilation, suctioning (nasopharyngeal and oral)
• Muscular Dystrophy with respiratory distress (SMARD), sleep apnoea
• Tracheostomy care
• Cerebral palsy
• Spinal injury

• Traumatic brain injury and acquired brain injury
• Neurological conditions – such as muscular dystrophy, Duchenne muscular dystrophy, spina bifida, hydrocephalus, Spinal Muscular Atrophy (SMA), epilepsy and seizures
• Genetic disorders – charge syndrome, cleft lip/palate, Angelman syndrome

We are able to work with individuals of all ages. We work closely with the child/young person and their family to help deliver outstanding complex care. This provides the child/young person and family with the peace of mind that their loved one is receiving the best care to ensure they have the best quality of life.

Our care packages are client specific and personalised to the individual. All of our staff working with children/young persons are trained to a high standard by our paediatric clinician. Our training programmes are bespoke to each child/young person to ensure that their staff are appropriately trained and qualified to meet their needs.

Case Management Services

Utilising our in-house expertise, we are able to assist clients
with their case management needs including –
• The coordination of care and therapy services
• The preparation and implementation of care plans
• Goal planning
• Recruitment, training and supervision of support workers
• Payment and employment law support
• Assistance with claiming welfare benefits
• Family support and client advocacy
• Witness statements, medico-legal reports and court attendance

Personal Health Budgets

We are able to offer direct provision of support services for individuals with Personal Health Budgets. As an organisation that is registered with CQC as a provider of complex continuing care, PCS is able to offer individuals a holistic service that can cater for their needs (whether that is clinical, administrative, training or support).

PCS Training Programmes

A failed care provision can be disastrous to a client’s recovery. That is why bespoke recruitment and client centred PCS Training Programmes are a key part of the service we offer and a key part of why our care packages provide a solid foundation for clients to live independently and achieve their goals.

We can train support workers to carry out complex tasks such as suctioning or ventilator care, thereby allowing clients to live safely in the community and back in their own homes surrounded by family and friends.

Unlike many of our competitors, PCS Training Programmes are face to face, hands on and client specific. We provide practical training by PCS in house clinicians and include observational and classroom tasks.

Our approach provides you and your potential client’s with a number of benefits –
• Involves the client and their family in the development of the staff to work with them and in tailoring the package to meet the client’s needs
• Enables PCS to analyse the client’s situation and requirements in real time
• The client benefits from having staff trained specifically to meet their needs rather than generic training
• Consistency and continuity – staff recruited and trained to work with the one client
• Helps clients feel more confident and enabled, allowing them to have a better quality of life and be more independent
• Many competitors only provide remote, non-hands on training, that is often outsourced

LB
C2-C6 incomplete spinal cord injury

‘I am a 23 year old girl with a spinal cord injury. I have been paralysed from my chest down.
My case manager highly recommended PCS and put me in touch with Jin Garcha. With Jin, we discussed hospital discharge and everything that would need to be in place before I could go home. PCS took all the stress away from me by sorting out my care package which is tailored to me with staff that are local to where I live. I want to thank PCS, and Jin, for not just treating me as a client but as a part of a family. In the 2 years I have been with PCS, they have made it possible for me to have as much of an independent life as I can.’

CW
T4 spinal injury

‘I’m 33 and have a T4 spinal injury. I have had care from a couple of different companies before we finally settled on PCS. The background of knowledge that the PCS support workers have, compared to other companies, was one of the main reasons why we chose PCS. They undertake regular updates in competencies and recognise all sorts of signs and symptoms if the client is ever to feel unwell. They aren’t just there for physical support, they are also there for emotional support as well. As a family, we were always reluctant to have carers at home, but with the staff PCS provided, all our fears were alleviated. PCS will always consider your circumstances and will help in any way that they can. I had a huge reluctance to do any physio. With PCS and their knowledge of how important physio is, I now have physio twice a week. If you are looking for a care team that will support and encourage, I would certainly choose PCS.’

NW
C4 spinal injury

‘In January 2017 my Dad suffered a C4 complete spinal injury. Here in Northern Ireland, there is a lack of specialist
spinal injury care providers.
Luckily for us, we came across PCS. I couldn’t imagine how we’d make a care package work through a company in England. However, nothing to PCS was an issue. No barriers in terms of distance or communication were shown. They travelled to our family home to introduce themselves. PCS allowed us from the beginning to be involved in the recruiting of staff. The caring role for Dad involves working within a very close-knit Irish family home and we wanted to ensure that the staff members fitted in just as part of the family. With PCS, this has always been respected and maintained and the staff team we now have are highly respected within our family.
PCS staff brought training equipment from England to our home to provide not only in-house training but also, since the COVID-19 pandemic, training has continued remotely via Zoom with no issues. We feel so much more at ease knowing that PCS provide what I can only describe as the highest standard of training and we feel confident knowing that staff competency is assessed and reviewed regularly.
Our care package is managed by a lead nurse and there are no barriers to our package being managed safely and effectively. With PCS, we have a highly specialist, bespoke care package which provides safe, effective and compassionate care and as a family we want to extend our sincere thanks and appreciation for all the hard work that PCS do.’

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