C2-C6 incomplete spinal cord injury
‘I am a 23 year old girl with a spinal cord injury. I have been paralysed from my chest down.
My case manager highly recommended PCS and put me in touch with Jin Garcha. With Jin, we discussed hospital discharge and everything that would need to be in place before I could go home. PCS took all the stress away from me by sorting out my care package which is tailored to me with staff that are local to where I live. I want to thank PCS, and Jin, for not just treating me as a client but as a part of a family. In the 2 years I have been with PCS, they have made it possible for me to have as much of an independent life as I can.’
T4 spinal injury
‘I’m 33 and have a T4 spinal injury. I have had care from a couple of different companies before we finally settled on PCS. The background of knowledge that the PCS support workers have, compared to other companies, was one of the main reasons why we chose PCS. They undertake regular updates in competencies and recognise all sorts of signs and symptoms if the client is ever to feel unwell. They aren’t just there for physical support, they are also there for emotional support as well. As a family, we were always reluctant to have carers at home, but with the staff PCS provided, all our fears were alleviated. PCS will always consider your circumstances and will help in any way that they can. I had a huge reluctance to do any physio. With PCS and their knowledge of how important physio is, I now have physio twice a week. If you are looking for a care team that will support and encourage, I would certainly choose PCS.’
C4 spinal injury
‘In January 2017 my Dad suffered a C4 complete spinal injury. Here in Northern Ireland, there is a lack of specialist
spinal injury care providers.
Luckily for us, we came across PCS. I couldn’t imagine how we’d make a care package work through a company in England. However, nothing to PCS was an issue. No barriers in terms of distance or communication were shown. They travelled to our family home to introduce themselves. PCS allowed us from the beginning to be involved in the recruiting of staff. The caring role for Dad involves working within a very close-knit Irish family home and we wanted to ensure that the staff members fitted in just as part of the family. With PCS, this has always been respected and maintained and the staff team we now have are highly respected within our family.
PCS staff brought training equipment from England to our home to provide not only in-house training but also, since the COVID-19 pandemic, training has continued remotely via Zoom with no issues. We feel so much more at ease knowing that PCS provide what I can only describe as the highest standard of training and we feel confident knowing that staff competency is assessed and reviewed regularly.
Our care package is managed by a lead nurse and there are no barriers to our package being managed safely and effectively. With PCS, we have a highly specialist, bespoke care package which provides safe, effective and compassionate care and as a family we want to extend our sincere thanks and appreciation for all the hard work that PCS do.’